Refund Policy

AiVibe Cloud Platform - No Refund Policy

Last Updated: February 26, 2026 | Applies to All Transactions

⚠️ NO REFUNDS - FINAL AND BINDING

✗ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE

✗NO REFUNDS UNDER ANY CIRCUMSTANCES

✗NO CANCELLATIONS WITH REFUND

✗NO CHARGEBACKS ACCEPTED

✗NO PARTIAL REFUNDS OR CREDITS

✗NO EXCEPTIONS FOR ANY REASON

BY MAKING A PAYMENT, YOU ACKNOWLEDGE AND ACCEPT THIS NO-REFUND POLICY.

1. Applicable to All Service Providers

This no-refund policy applies to all payments made to:

AiVibe Software Services Pvt Ltd - Chennai, Tamil Nadu, India
AiVedha Inc - Chennai, Tamil Nadu, India (via aivedha.ai, aivedha.com)
Alfa Precision Industries - Chennai, Tamil Nadu, India

All transactions are governed by Chennai, Tamil Nadu jurisdiction exclusively.

2. What "No Refund" Means

ABSOLUTE NO REFUND POLICY MEANS:

1.Once payment is processed, it is FINAL AND CANNOT BE REVERSED
2.Dissatisfaction with services does NOT QUALIFY FOR REFUND
3.Service disruptions, bugs, or errors provide NO BASIS FOR REFUND
4.Change of mind after purchase is NOT A REFUND REASON
5.Account termination does NOT ENTITLE YOU TO REFUND
6.Unmet expectations or failed requirements provide NO REFUND RIGHTS
7.Technical difficulties or incompatibility issues are NOT REFUNDABLE
8.Duplicate payments or billing errors require PROOF BUT NO REFUND GUARANTEE

3. Payment Gateway Policies

Payments are processed through the following gateways (via aivedha.ai, aivedha.com, aivibe.in):

Zoho Payments
PayPal (International)
Razorpay (India & International)
PayU India
PhonePe (India & Global)

PAYMENT GATEWAY DISCLAIMER:

• We are NOT RESPONSIBLE for payment gateway failures or processing errors
• Gateway-specific refund/chargeback policies do NOT OVERRIDE our no-refund policy
• Unauthorized chargebacks will result in IMMEDIATE ACCOUNT TERMINATION and legal action
• Dispute resolution fees will be charged to your account

4. Subscription Cancellations

You may cancel your subscription at any time, but:

✗ Cancellation does NOT ENTITLE YOU TO REFUND for current billing period
✗ Cancellation does NOT ENTITLE YOU TO REFUND for past billing periods
✗ Cancellation does NOT ENTITLE YOU TO PRO-RATA REFUND for unused days
✗ You will continue to have access until the end of the paid period
✗ No refunds or credits will be issued upon cancellation

5. Billing Disputes

5.1 Dispute Process

If you believe a billing error occurred, you must:

Submit dispute within 7 days of transaction
Provide proof of error (screenshots, transaction IDs, bank statements)
Contact: billing@aivibe.cloud
Wait 30-90 days for investigation

5.2 Dispute Outcomes

Even if a billing error is confirmed:

We may correct the error for FUTURE BILLING only
We may issue SERVICE CREDIT (NOT cash refund)
We DO NOT GUARANTEE any corrective action
Our decision is FINAL AND BINDING

6. Chargebacks & Fraud

⚠️ CHARGEBACK POLICY

Initiating a chargeback without contacting us first is considered FRAUDULENT ACTIVITY:

✗ Account will be IMMEDIATELY SUSPENDED
✗ All data and services will be TERMINATED
✗ You will be PERMANENTLY BANNED from our platform
✗ We reserve the right to pursue LEGAL ACTION for fraud
✗ Chargeback fees ($25-100) will be charged to your account
✗ You will be reported to fraud prevention agencies

ALWAYS CONTACT US BEFORE INITIATING CHARGEBACK: billing@aivibe.cloud

7. International Users & Consumer Laws

CHENNAI JURISDICTION OVERRIDE:

Regardless of your country's consumer protection laws, refund regulations, or cooling-off periods:

🇮🇳 India: No Consumer Protection Act refund rights apply
🇪🇺 EU: No 14-day withdrawal period applies to digital services
🇺🇸 USA: No state consumer protection refund laws apply
🇦🇪 UAE: No UAE consumer rights refund provisions apply
🇦🇺 Australia: No Australian Consumer Law refund rights apply

Chennai, Tamil Nadu jurisdiction and this NO-REFUND policy supersede all local laws.

8. Exceptions (None)

THERE ARE NO EXCEPTIONS TO THIS POLICY:

✗ Medical emergencies do NOT qualify for refund
✗ Death or incapacitation does NOT qualify for refund
✗ Financial hardship does NOT qualify for refund
✗ Force majeure events do NOT qualify for refund
✗ Service unavailability does NOT qualify for refund
✗ Data loss or security breaches do NOT qualify for refund
✗ Legal or regulatory changes do NOT qualify for refund
✗ No circumstances, conditions, or events create refund eligibility

9. Alternative Remedies (Limited)

Instead of refunds, we MAY (at our sole discretion) offer:

Service Credits: Non-transferable, non-refundable credits for future use
Service Extensions: Additional subscription time (no cash value)
Feature Adjustments: Modifications to your service plan

These alternatives are NOT GUARANTEED and granted entirely at our discretion. They do NOT constitute refunds or cash compensation.

10. Maximum Compensation Limit

IF ANY COURT ORDERS COMPENSATION (DESPITE NO-REFUND POLICY):

The ABSOLUTE MAXIMUM amount that can be awarded is:

• INR 100 (One Hundred Indian Rupees), OR
• USD 1 (One US Dollar), OR
• EUR 1 (One Euro), OR
• AED 1 (One UAE Dirham), OR
• AUD 1 (One Australian Dollar)

This limit applies to ALL claims combined - no multiple claims to exceed this amount.

11. Questions or Billing Issues

Billing Support: billing@aivibe.cloud

General Support: www.aivibe.cloud/support-request

NOTE: Contacting support does NOT guarantee refund or resolution. All decisions are final.

✓ Acknowledgment of No-Refund Policy

BY MAKING ANY PAYMENT OR PURCHASE ON AIVIBE CLOUD PLATFORM:

✓ You ACKNOWLEDGE that all payments are FINAL and NON-REFUNDABLE
✓ You AGREE to the NO-REFUND policy stated herein
✓ You WAIVE any refund rights under local consumer protection laws
✓ You ACCEPT Chennai, Tamil Nadu jurisdiction for all disputes
✓ You ACCEPT the INR 100 / USD 1 / EUR 1 / AED 1 / AUD 1 maximum compensation limit
✓ You UNDERSTAND that no circumstances create refund eligibility

PAYMENT = AUTOMATIC ACCEPTANCE OF NO-REFUND POLICY